Troubleshooting Go Links Issues

Go links are designed to be fast, intuitive, and seamless. For most users, they “just work.” That said, because go links rely on browser behavior, extensions, and authentication, you may occasionally run into issues—especially when setting things up for the first time or switching devices.

This guide walks through the most common go links issues, explains why they happen, and shows you how to resolve them quickly.

General Troubleshooting Checklist

Before diving into specific issues, it’s worth checking a few basics. Many problems are resolved by confirming the following:

• You have the Trotto browser extension installed
• You are logged in with your corporate email
• You are using a supported browser (Chrome, Edge, Firefox, etc.)
• You are typing the go link directly into the browser address bar (not a search box inside a website)

If everything above looks correct and you’re still having issues, the sections below should help.

What Do I Do If Go Links Keep Taking Me to Search Results?

The Problem

You type something like:

go/roadmap


…but instead of redirecting you to the correct internal resource, your browser sends you to a Google (or other search engine) results page for “roadmap.”

This is one of the most common go links issues, especially for new users.

Why This Happens

By default, browsers don’t know that go/ is meant to be treated as a URL. Without guidance, they assume you’re entering a search query rather than a navigable address.

In other words, your browser hasn’t yet learned that:

• go/keyword = internal URL
• Not a search term

Trotto’s browser extension automatically “teaches” the browser to recognize go links as URLs. However, in some cases—such as fresh installs, browser resets, or cleared history—this learning step may not fully register.

The Fix (Quick and Easy)

To resolve this, simply type the following into your browser’s address bar:

http://go


Alternatively, you can click the setup link provided by Trotto.

This action adds a go URL to your browser’s history, which signals to the browser that go is a valid navigation prefix. Once this is done, go links should immediately begin redirecting correctly.

You only need to do this once per browser profile.

If the Issue Persists

If you’re still seeing search results after trying the above:

• Confirm the Trotto extension is enabled
• Restart your browser
• Try typing the go link again directly into the address bar

In nearly all cases, this resolves the issue.

How Do I Edit Go Links?

One of the biggest advantages of go links is that the keyword stays constant even when the destination changes. This allows you to update resources without breaking links across Slack, documentation, or onboarding materials.

Editing Go Links You Own

If you are the creator (owner) of a go link, you can edit it at any time. Go to the Trotto homepage by typing in "go/" or clicking the home button on the browser extension.

Typical reasons to edit a go link include:

• A document was moved to a new folder
• A dashboard URL changed
• A newer version of a resource replaced the old one
• Ownership of a tool or process shifted

When you edit a go link, anyone using go/[keyword] will automatically be redirected to the new destination—no updates required elsewhere.

Editing Go Links You Do Not Own

By default, users can only edit go links they created. This prevents accidental changes and preserves ownership accountability.

If you need to edit go links you don’t own, you’ll need to upgrade to a paid plan.

Paid plans allow you to:

• Assign admin roles
• Grant admins the ability to edit any go link in the organization
• Maintain consistency across shared or company-wide go links

This is especially important for teams managing:

• Onboarding resources
• Company-wide documentation
• Security or compliance links
• High-traffic internal shortcuts

How Do I Delete a Go Link?

Deleting go links follows similar ownership and permission rules as editing.

Deleting Go Links You Own

If you created the go link, you can delete it at any time. Once deleted:

• The go link will no longer resolve
• Users typing go/[keyword] will not be redirected

This is useful for:

• Deprecated tools
• Obsolete documentation
• Temporary project links that are no longer relevant

Deleting Go Links as an Admin

Admins on paid plans can delete any go link within the organization.

This helps with:

• Cleaning up stale or unused links
• Enforcing naming conventions
• Removing duplicate or conflicting keywords
• Maintaining a high-quality go link library as the company scales

Why Isn’t My Go Link Working for Other People?

If a go link works for you but not for a coworker, there are a few likely explanations.

Common Causes

• The other user is not logged in
• The other user has not installed the browser extension
• The other user is using a personal browser profile
• The go link belongs to a different organization

What to Check

Ask the other user to confirm:

• They are logged in with their corporate domain email
• They have the Trotto extension installed and enabled
• They are typing the go link into the address bar

Go links are intentionally internal-only. This ensures security, but it also means access is tied to authentication and organization membership.

Why Can’t I Create or Claim a Certain Go Link Keyword?

Sometimes you may try to create a go link and find that the keyword is unavailable.

This usually means:

• The keyword already exists
• It’s reserved by your organization
• It’s managed by an admin or governance rule

If the keyword is important:

• Search to see if it already exists
• Reach out to the owner or an admin
• Consider a clear alternative (e.g., go/hr-benefits instead of go/benefits)

Paid plans allow organizations to better manage and reserve critical keywords.

Best Practices to Avoid Future Issues

To minimize troubleshooting and ensure smooth adoption:

• Encourage employees to install the extension during onboarding
• Standardize go link naming for company-wide resources
• Assign admins for shared or critical links
• Periodically review and clean up unused go links
• Use go links verbally and in documentation to reinforce habits

When to Contact Support

If you’ve tried the steps above and are still experiencing issues, the Trotto support team is happy to help (email help@trot.to).

Reach out if:

• Go links consistently fail across browsers
• SSO login isn’t working as expected
• Admin permissions don’t behave correctly
• You’re rolling out go links company-wide and want best practices

Final Thoughts

Go links are designed to reduce friction—not create it. Most issues are quick to resolve and often occur only once during setup or transition.

With the right configuration and permissions in place, go links become a reliable piece of internal infrastructure—quietly helping your organization move faster every day.

If something feels off, it’s almost always fixable in minutes.

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