Terms & Privacy

Terms and Conditions

Effective Jan 19, 2024

These Terms of Use (the "Terms") govern your access to and use of Trotto websites, emails and mobile applications ("Trotto"). These Terms also include our Privacy Policy. By accessing and using Trotto, you agree to comply with these Terms. If you are using Trotto on behalf of a company or other legal entity, then “you” also means such company or legal entity, and you agree to be bound by these Terms even if we have separate agreement with you. You may not use Trotto if you do not agree to the version of the Terms posted on Trotto at the time you access Trotto. (The terms "we" and "us" refer to Itso, Inc., a Delaware corporation.)

  1. Eligibility to Use Trotto: To access or use Trotto, (1) you must be 13 years of age or older and, if under 18 or the age of majority in your jurisdiction, your use of Trotto must be under the supervision of a parent or guardian or other responsible adult and (2) you, or (where applicable) the adult supervising your use of Trotto, must have the power and authority to enter into these Terms. You may not use Trotto if we have terminated your account or banned you.
  1. Your Trotto Account: In order for you to create a Trotto account, we require that you provide a valid email address and set up a password. The email you use must be one where we can reach you. In the event we cannot correspond with you via this email address, your submitted content may be rejected and your account may be disabled. You are entirely responsible for maintaining the confidentiality of your password. You agree to notify us immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account, whether or not you authorized that activity. Passwords are subject to cancellation or suspension by Trotto at any time. You acknowledge that if you wish to protect your transmission of data or files via Trotto, it is your responsibility to use a secure encrypted connection to communicate with Trotto.
  1. Third-Party Content on Trotto: Content from other users, advertisers, and other third parties may be made available to you through Trotto. ("Content") means any work of authorship or information, including advertisements, comments, documents, notes, opinions, postings, messages, text, files, images, photos, works of authorship, e-mail, data or other materials you find on Trotto. Because we do not control such Content, you understand and agree that: (1) we are not responsible for, and do not endorse, any such Content, including advertising and information about third-party products and services or information provided by other users; (2) we make no guarantees about the accuracy, currency, suitability, reliability or quality of the information in such Content; and (3) we assume no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful Content made available by users, advertisers, and third parties.
  1. House Rules: You represent and warrant that you will use Trotto solely for lawful purposes in a manner consistent with these Terms and any and all applicable laws, regulations, or other legally enforceable obligations (including contractual obligations) you may have towards us and any third parties. You are solely responsible for any and all Content that is uploaded, synced, published, displayed, linked to or otherwise made available (hereinafter, “posted”) through your account on Trotto ("Your Content"). You understand that you may expose yourself to liability if Your Content or other use of Trotto violates applicable law or any third-party right. You agree that you will not, directly or indirectly:
  • Impersonate another person, or his or her email address, or misrepresent your current or former affiliation with an employer;
  • Create user accounts under false or fraudulent pretenses or create or use an account for anyone other than yourself;
  • Post Content that you do not own or have the right to post in accordance with the license set forth in these Terms;
  • Violate these Terms, the terms of your agreements with us, explicit restrictions set forth in our Community Guidelines, or any applicable law, rule or regulation;
  • Post Content that is defamatory, libelous, or fraudulent; or that you know to be false or misleading;
  • Act in a manner that is threatening, racist or bigoted, or is otherwise objectionable (as determined by Itso);
  • Promote, endorse or further illegal activities;
  • Disclose information in violation of any legally enforceable confidentiality, non-disclosure or other contractual restrictions or rights of any third party, including any current or former employers or potential employers;
  • Violate the privacy, publicity, copyright, patent, trademark, trade secret, or other intellectual property or proprietary rights of any third-party;
  • Post anything pornographic or sexually explicit in nature, or engage in the exploitation of persons in a sexual or violent manner;
  • Solicit personally identifying information from minors;
  • Except as expressly approved by us, use Trotto for commercial activities and/or promotions such as contests, sweepstakes, barter, pyramid schemes, advertising, affiliate links, and other forms of solicitation;
  • Imply a Trotto endorsement or partnership of any kind without our express written permission;
  • Send messages in violation of the USA CAN-SPAM Act or any other applicable anti-spam law;
  • Introduce software or automated agents to Trotto, or access Trotto so as to produce multiple accounts, generate automated messages, or to scrape, strip or mine data from Trotto without our express written permission;
  • “Frame” or “mirror” or otherwise incorporate part of Trotto into any website, or “deep-link” to any portion of Trotto without our express written permission;
  • Copy, modify or create derivative works of Trotto (including Trotto Content) without our express written permission;
  • Copy or use the information, content, or data on Trotto in connection with a competitive service (as determined by Trotto);
  • Sell, resell, rent, lease, loan, trade or otherwise monetize access to Trotto or any Trotto Content without our express written permission;
  • Interfere with, disrupt, modify, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to Trotto, except where such items are explicitly made public by Itso;
  • Interfere with, disrupt, or create an undue burden on Trotto or the networks or services connected to Trotto;
  • Introduce any viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or similar software to Trotto;
  • Attempt to circumvent any security feature of Trotto; or
  • Expose us or our users to any harm or liability.
  1. Links to Third-Party Websites: Trotto may contain links to third-party websites placed by us as a service to those interested in this information, or posted by other users. Your use of all such links to third-party websites is at your own risk. We do not monitor or have any control over, and make no claim or representation regarding third-party websites. To the extent such links are provided by us, they are provided only as a convenience, and a link to a third-party website does not imply our endorsement, adoption or sponsorship of, or affiliation with, such third-party website. When you leave Trotto, our terms and policies do not govern your use of third-party websites.
  1. Enforcement by Trotto (Removal of Content:. While Trotto has no obligation to do so, Trotto reserves the right to review and delete (or modify) any Content that we believe, in our sole discretion, violates these Terms or other applicable policies posted on Trotto, or that we deem, in our sole discretion, inappropriate. 
  1. Rights to Your Content: We do not claim ownership in any Content that you post to Trotto, but to be able to legally provide Trotto to our users, we have to have certain rights to use such Content in connection with Trotto, as set forth below. By submitting any Content to Trotto, you hereby grant to us an unrestricted, irrevocable, perpetual, non-exclusive, fully-paid and royalty-free license to use such Content to technically administer, display, operate, customize and improve the features, performance and support of Trotto as outlined in our Privacy Policy. To the greatest extent permitted by applicable law, you hereby expressly waive any and all of your moral rights applicable to Itso’s exercise of the foregoing license. You agree that Trotto is only acting as a passive conduit for the online distribution and publication of Your Content. Itso will not review, share, distribute or reference any such Content except as provided herein or in our Privacy Policy or as may be required by law. While Itso has no obligation to do so, Itso reserves the right to review any Content that we believe, in our sole discretion, violates these Terms or other applicable policies posted on Trotto, or that we deem, in our sole discretion, inappropriate. Facilities and Data Transfer. Itso will use commercially reasonable efforts to ensure that all facilities used to store and process Your Content meet commercially reasonable security standards.
  1. Rights to Trotto Content: Trotto contains Content provided by us and our licensors. We and our licensors (including other users) own and retain all proprietary (including all intellectual property) rights in the Content we each provide and Trotto owns and retains all property rights in Trotto. If you are a user, we hereby grant you a limited, revocable, non-sublicensable license under the intellectual property rights licensable by us to download, view, copy and print Content from Trotto solely for your personal use in connection with using Trotto. Except as provided in the foregoing, you agree not to: (1) reproduce, modify, publish, transmit, distribute, publicly perform or display, sell, adapt or create derivative works based on Trotto or the Content (excluding Your Content); or (2) rent, lease, loan, or sell access to Trotto. Trotto® is a registered trademark of Itso, Inc. The trademarks, logos and service marks ("Marks") displayed on Trotto are our property or the property of third parties. You are not permitted to use these Marks without our prior written consent or the consent of the third party that owns the Mark.
  1. Indemnity: You agree to defend, indemnify, and hold us and our subsidiaries and our and their respective officers, directors, board members, board advisors, employees, partners, agents successors and assigns (collectively, "Itso") harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or otherwise arising from your use of Trotto, including due to or arising from your breach of any provision of these Terms.
  1. Disclaimers and Limitation on Liability
  1. The disclaimers and limitations on liability in this section apply to the maximum extent allowable under applicable law. Nothing in this section is intended to limit any rights you have which may not be lawfully limited.
  2. You are solely responsible for your interactions with advertisers and other users and we are not responsible for the activities, omissions, or other conduct, whether online or offline, of any advertiser or user of Trotto. We are not responsible for any incorrect, inaccurate, or unlawful Content posted on Trotto, whether caused by users or by any of the equipment or programming associated with or utilized in Trotto. We assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, any communication with advertisers or other users. We are not responsible for any problems or technical malfunction of any hardware and software due to technical problems on the Internet or on Trotto or combination thereof, including any injury or damage to users or to any person's computer related to or resulting from participation or downloading materials in connection with Trotto. Under no circumstances shall we be responsible for any loss or damage resulting from use of Trotto or from any Content posted on Trotto or transmitted to users, or any interactions between users of Trotto, whether online or offline.
  3. Trotto is provided "as-is" and as available. We expressly disclaim any warranties and conditions of any kind, whether express or implied, including the warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement. We make no warranty that: (1) Trotto will meet your requirements; (2) Trotto will be available on an uninterrupted, timely, secure, or error-free basis; or (3) the results that may be obtained from the use of Trotto will be accurate or reliable.
  4. You hereby release Itso from any and all claims, demands, and losses, damages, rights, claims, and actions of any kind that are either directly or indirectly related to or arises from: (1) any interactions with other users of Trotto, or (2) your participation in any of our offline events.
  6. You acknowledge that you are familiar with the provisions of Section 1542 of the California Civil Code, which provides as follows: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR." You hereby expressly waive and relinquish all rights and benefits under Section 1542 of the California Civil Code and any law or legal principle of similar effect in any jurisdiction with respect to the releases and/or discharges granted herein, including but not limited to the releases and/or discharges of unknown claims.
  1. Termination: These Terms remain in effect while you use Trotto and, for registered users, as long as your account remains open. You may delete your account at any time. We may suspend or terminate your account or your access to parts of Trotto, without notice to you, if we believe that you have violated these Terms. All provisions of these Terms shall survive termination or expiration of these Terms except those granting access to or use of Trotto. We will have no liability whatsoever to you for any termination of your account or related deletion of your information.
  1. Changes to Terms: We may revise these Terms from time by posting an updated version on Trotto and you agree that the revised Terms will be effective thirty (30) days after the change is posted. Your continued use of Trotto is subject to the most current effective version of these Terms.
  1. Governing Law: This Agreement and any and all claims, disputes, or other legal proceedings by or between you or us, including but not limited to any such claims or disputes that are in any way related to or arising under this Agreement or your access to or use of Trotto, shall be governed by the laws of the State of California without giving effect to any conflict-of-laws principles that may otherwise provide for the application of the law of another jurisdiction. For any claim, dispute, or other legal proceeding not subject to the "Agreement to Arbitrate" provision below, the claim or dispute shall be brought and litigated exclusively in the state courts located within Marin County, California or the federal courts in the Northern District of California, as appropriate, and you agree to submit to the personal jurisdiction of each of these courts for the purpose of litigating such claims or disputes.
  1. Agreement to Arbitrate:
  1. If you reside in the United States, subject to the Exceptions to Arbitration set forth below, you and Itso each agree that any and all disputes between consumer users of Trotto and Itso arising under or related in any way to this Agreement and such users’ use of Trotto must be resolved through binding arbitration as described in this section. With the exception of the prohibition on class arbitrations set forth in this "Dispute Resolution" section, if an arbitrator or court decides that any part of this agreement to arbitrate is unenforceable, the other parts of this Agreement to Arbitrate will still apply.
  2. Exceptions to Arbitration. This Agreement to Arbitrate will not apply to the following: (a) small claims court cases that qualify; (b) legal proceedings that involve efforts to obtain user-identifying information; (c) any legal proceedings brought against any of Itso by companies or other legal entities; and (d) a party’s right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights. If, for some reason, the prohibition on class arbitrations set forth in this Dispute Resolution section cannot be enforced, then the entirety of this Agreement to Arbitrate will not apply. Where this Agreement to Arbitrate does not apply, the remainder of this Agreement and the Dispute Resolution section will continue to apply.
  3. Informal Dispute Resolution. If either of us intends to seek arbitration under the agreement, the party seeking arbitration must first notify the other party of the dispute in writing at least 30 days in advance of initiating arbitration. Notice to Itso should be sent to the Litigation Department, Itso Inc., 113 Cherry St PMB 79439, Seattle, WA 98104. If you have an account on Trotto, notice to you will be sent to the email address associated with your account. The notice of dispute ("Notice") must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought. If Itso and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or Itso may commence formal proceeding.
  4. Arbitration Procedure. The arbitration will be governed by the Consumer Arbitration Rules of the American Arbitration Association ("AAA"), if applicable, as modified by this section. The AAA's rules and a form for initiating the proceeding are available at www.adr.org. Any settlement offer made by you or Itso shall not be disclosed to the arbitrator. Unless otherwise required by the applicable arbitration rules, the arbitration shall be held in San Francisco, California. For any claim where the total amount of the award sought is $10,000 or less, you and Itso may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on you and Itso subject to the arbitrator’s discretion to require an in-person hearing. In cases where an in-person hearing is held, you or Itso may attend by telephone, unless the arbitrator requires otherwise. The arbitrator will decide the substance of all claims in accordance with applicable law, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different users, but is bound by rulings in prior arbitrations involving the same Trotto user to the extent required by applicable law. The arbitrator's award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
  5. Changes to the Agreement to Arbitrate. Notwithstanding any provision in these Terms to the contrary, you and we agree that if we make any changes to this "Arbitration" section (other than an change to any referenced notice address or site link) in the future, that change will not apply to any claim that was filed in a legal proceeding prior to the effective date of the change. The change will apply to all other disputes or claims governed by this Arbitration section that have arisen or may arise between you and Itso. We will notify you of changes to this Arbitration section by posting the changes on Trotto’s websites at least 30 days before the effective date of the changes and by email. If you do not agree to these changed terms, you may close your account within the 30 day period and you will not be bound by the changes.
  1. Other: Except as specifically stated in another agreement we have with you, these Terms constitute the entire agreement between you and us regarding the use of Trotto and these Terms supersede all prior proposals, negotiations, agreements, and understandings concerning the subject matter of these Terms. You represent and warrant that no person has made any promise, representation, or warranty, whether express or implied, not contained herein to induce you to enter into this agreement. Our failure to exercise or enforce any right or provision of the Terms shall not operate as a waiver of such right or provision. If any provision of the Terms is found to be unenforceable or invalid, then only that provision shall be modified to reflect the parties' intention or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable. To the extent allowed by law, the English version of this Agreement is binding and the translations are provided for convenience only. The Terms, and any rights or obligations hereunder, are not assignable, transferable or sublicensable by you except with Itso's prior written consent, but may be assigned or transferred by us without restriction. Any attempted assignment by you shall violate these Terms and be void. The section titles in the Terms are for convenience only and have no legal or contractual effect; as used in the Terms, the word "including" means "including but not limited to."

Privacy Policy

Effective November 2, 2018

This Privacy Policy applies to the Itso, Inc. owned and operated websites, services, and applications available via itso.io, trot.to and their subdomains and related domains (“Sites”). Itso, Inc. (“Itso,” “we,” or “us”) knows that you care how information about you is used and shared. This Privacy Policy explains what information of yours will be collected by Itso when you access the Sites and services provided by us via our Sites and the websites of our partners (“Itso Services”), such as Squire and Trotto; how the information will be used; and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. Capitalized terms that are not defined in this Privacy Policy have the meaning given them in our Terms of Service. The use of information collected through our Sites shall be limited to the purposes under this Privacy Policy and our Terms of Service or other relevant customer contracts (“Terms”).

Information We Collect and How We Use It

Personal Information that You Provide Us Actively

When you fill out registration forms, or provide us with other personal information actively, you will know what personal information we are collecting, processing and/or using because you are actively submitting it. Because we change our offerings and features from time to time, the options you have to provide us with personal information also may change, but here are some examples of situations in which you may decide to provide personal information to us:

  • Creating an account;
  • Signing up for email alerts;
  • Uploading data to Itso Services;
  • Using Itso Services to link or sync data;
  • Authorizing us to access a third-party service on your behalf;
  • Completing a form related to one of our products or services;
  • Contacting us for technical support or customer service.

Depending on how you interact with Itso Services, the types of personal information we collect, process and/or use from you may vary. For example, to create an account we may ask only for an email address and password. In other circumstances, such as when you complete a form related to a particular service offering, we may ask you to provide other information, which may include your name, phone number, and/or postal address. The provision of personal information is voluntary. However, if you do not provide the respective information you will not be able to create an account and/or to use all of our services. In some cases, such as when creating a shortlink (also known as a "go link") on Trotto or syncing data with Squire, you may voluntarily grant Itso permission to manage data that is confidential to your place of employment. Itso will only review or use such information as described herein and in accordance with the relevant Terms.

On a voluntary basis, those of you purchasing products and services from Itso may also decide to provide us with information such as payment information, including a bank account, credit or debit card number. This information is stored in our secure accounting software separate from all of our other user and customer data.

Information We Collect by Automated Means

When you use Itso Services, your device is automatically providing information to us so we can respond and customise our response to you. The type of information we collect by automated means may vary, but generally includes technical information about your computer, such as your IP address or other device identifier. The information we collect also may include usage information and statistics about your interaction with Itso Services. That information may include the URLs of our web pages that you visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, platform type, location data (if you have enabled that collection on your mobile device), and other information about how you used Itso Services.

Automated means of data collection include the following:

Web Browser. When you visit an Itso website, your browser automatically sends us your Internet protocol ("IP") address so that the web pages you request can be sent to your computer or device. We use your IP address to determine additional information, such as whether the computer or device has ever been used to visit Itso Services before, which Itso Services features were used the most often, and how much time was spent on a page.

Web Beacons and Log Files. We use "web beacons" (also known as Internet tags, pixel tags, tracking pixels, and clear GIFs) on our websites. These web beacons allow us and third parties to collect information such as the IP address of the device, the URL of the web page, the time the page was viewed, the type of browser used, and any additional information in cookies that may have been set by the third party. The information is typically collected in log files, which generally track traffic on our websites. We use this information for a variety of purposes, including the management of our online advertising by establishing which ads brought users to our websites. The information also is used for analytical purposes and to manage technical issues that may arise.

Cookies. We also collect, process and/or use information using cookies to help us identify you when you visit Itso Services and we may share cookies with third-party advertisers or advertising networks to serve you relevant, targeted ads if and to the extent you have consented.

How We Use Information/Purposes

We may use the information we collect:

  • to provide you with personalized content and services as described in this Privacy Policy;
  • to aggregate and display content from services you authorize us to access on your behalf;
  • to customize and improve the features, performance, and support of Itso Services;
  • for internal operations, including troubleshooting, data analysis, testing, research, and service improvement;
  • to communicate with you regarding Itso Services;
  • to analyze use of and improve Itso Services;
  • to create aggregate and statistical datasets and models to improve Itso Services;
  • for other purposes that you separately authorize as you interact with Itso Services.

How We Share Information

We do not disclose your individual account or usage data to third parties, except as follows:

  • With your consent.
  • We use affiliated and unaffiliated service providers all over the world that help us deliver our service and run our business subject to strict confidentiality agreements. (For example, if you enter credit card information on our Sites in connection with a purchase, in most cases that information is sent directly from your browser to the third-party service provider we use to manage credit card processing and we do not store it on our servers. The service provider is not permitted to use the information you provide except for the sole purpose of credit card processing on our behalf. The exceptions to the foregoing are limited to employers and individuals which purchase select products from Itso by entering credit card information directly into Itso Services. That information is stored in our secure accounting software separate from all of our other user and customer data.)
  • We will disclose data in compliance with applicable law if such disclosure is necessary (1) to comply with relevant laws or to respond to subpoenas or warrants or legal process served on us; (2) to enforce our Itso Terms of Use and Privacy Policy; (3) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity; or (4) as we otherwise deem necessary to protect and defend the rights or property of us, the users of our services, or third parties. Our general procedure with respect to civil subpoenas or properly served demands requesting user data is to require a court order, binding on Itso, or full and complete compliance by demanding parties with local non-judicial procedures (such as the under the UK Defamation Act 2013) before we release such information.
  • In a reorganization or sale of our company or assets, your data may be transferred, subject to the acquirer accepting the commitments made in this Privacy Policy and compliance with applicable law.

Updates to Our Privacy Policy

If we make changes to our Privacy and Cookie Policy, we will post the changes here and update the effective date at the top of our policy.